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Privacy Policy for Malaysia Account Data

Your pulaujudi account profile, wallet activity and device checks are covered in one Privacy Policy, so you can see what we collect before you open an account.

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pulaujudi Privacy Policy for Malaysia Account Data
CONTACT CHANNELS

Reach Us About Privacy Requests

Privacy requests work faster when you contact us through a channel linked to your account. Tell us whether you want access, correction, deletion, cookie help or a payment-record check.

Account live chat Use live chat after you log in, choose privacy as the reason, and include the email tied to your account. We will match the ticket to your profile before discussing any data.
Privacy email Write to [email protected] for access, correction or deletion requests. Please send from your registered email so our team can verify you before we share records or change a profile field.
Payment record help If your request involves Touch 'n Go, GrabPay, Boost dan FPX records, attach the receipt reference and date. We use those details to find the transaction trail without asking for full bank data.
ACCOUNT SAFETY

How We Protect Your Privacy Choices

Our Privacy Policy is written around the account actions you actually take: joining, logging in, opening game rooms, moving funds and contacting support.

Profile data

Your name, contact details and login identifiers help us create and maintain your account. If you ask for a correction, we check the request against account control signals before changing stored profile fields.

Payment privacy

Touch 'n Go, GrabPay, Boost dan FPX references help us match deposits and withdrawals to the right wallet. We store transaction trails needed for account records, fraud checks and support follow-up.

Cookie choices

Cookies help remember your session, language preference and security checks. You can adjust browser settings, but blocking certain cookies may mean repeated login checks or limited access to account tools.

Session activity

Game activity such as Playtech Roulette, Video Poker, Football Studio, Cash or Crash and Bonanza may create session logs. We use those records for account history, dispute checks and wallet reconciliation.

Retention periods

We keep records for as long as they are needed for account operation, legal duties, payment disputes and security checks. When retention is no longer required, we remove or anonymise the data.

Change requests

You can ask us to access, correct or erase certain account data. Some records may need to remain if law, payment checks or unresolved disputes require us to retain them.

Privacy Questions Before You Join

These answers explain how our Privacy Policy works before and after you open an account. They focus on data rights, payment records, cookies, access checks and how to reach us. If your situation involves local eligibility, access depends on local law and is available where local law permits.

We collect account details, login records, device signals, support messages, payment references and game-session activity linked to your profile. The exact data depends on how you join, verify access, use the wallet and contact us.

We keep payment references so deposits, withdrawals and wallet checks can be matched to your account. These records also help us answer disputes, trace failed transfers and meet recordkeeping duties that may apply locally.

Yes, you can request access to data linked to your account. We will verify control of the profile first, then provide records we can share without exposing another person, security process or restricted legal material.

Contact us through live chat or [email protected] from your registered email. Tell us which field is wrong, provide the corrected detail, and complete any verification step needed before we update the account.

Cookies support login sessions, language settings, fraud checks and account tools. You can manage cookies through your browser, but turning off certain cookies may cause repeated verification or reduce access to account functions.

You may ask for deletion when the data is no longer needed for your account. Some records may remain for legal duties, payment checks, security investigations or unresolved wallet disputes before they can be removed.

We may share limited data with payment processors, hosting providers, security tools, identity checks or legal channels when required. Each sharing point is tied to account operation, privacy handling, payment processing or compliance with local requirements.

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